Insurance
nsurance & Refund Policy
We understand how important your belongings are, which is why we offer multiple insurance and protection options for every move.
Basic Coverage
Basic moving protection is included with every move according to federal moving regulations.
Full Value Protection
Additional insurance coverage is available for customers who want maximum protection for valuable or fragile items.
Claims Process
If any item is damaged during the move:
- Customers must report the issue within 48 hours after delivery.
- Our claims department reviews all submitted documentation and photos.
- Approved claims are processed quickly and professionally.
Refund Policy
- Deposits are refundable within 48 hours after booking.
- Cancellations made less than 48 hours before the scheduled move may result in partial deposit retention.
- In cases of company-related scheduling issues, customers may receive a full refund or rescheduled service at no additional cost.
We are committed to fairness, customer satisfaction, and professional service standards.


Protecting Your Move
Comprehensive protection
Insurance Options Support
Ask our team to walk you through Premium Move USA’s valuation choices, coverage tiers, and what each option includes for your local or long-distance move. Share your inventory and move details, and we’ll recommend protection that fits your belongings and budget.